Joseph Chao gave a talk about Cross-Departmental Collaboration for the Community. The talk centered on a project where programmers and technical writers work together in projects with real-world customers to solve real-world problems. One major problem detected was – unsurprisingly – that the programmers was so busy programming to meet the deadline that they didn’t have time to discuss documentation with the technical writers. Thereby, the technical writers were left to themselves trying to figure out how the program worked.
It’s an interesting project, although not very relevant to my setting.
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